Issue the commands the engineer has asked for, such as the show interfaces command. Note: For the show tech-support command, "terminal length 0" is on by default. The terminal length command allows the console to scroll, even if you do not press the space bar after every screen. Then click Start.Įnter the terminal length 0 command at the router# prompt. In dialog box that is displayed, create the name of the file you want to send to the engineer. Select Transfer from the menu bar on your Hyperterminal program, and choose the Capture Text option from the pull-down menu: Instead, use the Capture Text option from your Hyperterminal as explained here: In order to capture the output of long show commands (for example, from the show tech-support command) or router debugs, you cannot simply use copy and paste. To resolve the problem, refer to Troubleshooting Router Hangs. If none of the speeds is successful, your router can be in router hang state. In order to verify this, try to connect at different speeds until you get a valid prompt. If the default settings do not produce better results, it is possible that your router is configured to use nonstandard settings.
Your router normally uses the default settings.įor information on how to configure those settings in Hyperterminal, refer to Applying Correct Terminal Emulator Settings for Console Connections. If you see junk characters in Hyperterminal, or if the router no longer accepts keystrokes, it can be a Hyperterminal settings issue. Conventionsįor more information on document conventions, refer to the Cisco Technical Tips Conventions. If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment.
This document is not restricted to specific software and hardware versions. There are no specific requirements for this document.
This document explains how to use some Hyperterminal features with Cisco routers. Microsoft Hyperterminal is one of the most commonly used terminal emulator programs.